Privacy Policy

Effective Date: July 1, 2026
Last Updated: July 1, 2026 

Pharmacy Solutions Privacy Policy

At Pharmacy Solutions, protecting your privacy is one of our highest priorities. This Privacy Policy explains how Pharmacy Solutions (“Pharmacy Solutions,” “we,” “our,” or “us”) collects, uses, discloses, safeguards, and manages personal information and Protected Health Information (“PHI”) obtained through our website, services, pharmacy operations, provider services, patient communications, mobile applications, online portals, and related technologies.

This Privacy Policy applies to visitors of Pharmacy.Solutions, patients, healthcare providers, caregivers, customers, and users of our services.

Please read this Privacy Policy carefully.

Our Commitment to Privacy

Pharmacy Solutions is committed to maintaining the confidentiality, integrity, and security of your personal information and health information. We maintain administrative, physical, and technical safeguards designed to protect information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended.

Information We Collect

We may collect information directly from you, automatically through your use of our website, from healthcare providers, insurers, caregivers, business partners, and other authorized sources.

Personal Information

Personal information may include:

• Name
• Address
• Email address
• Telephone number
• Date of birth
• Payment information
• Insurance information
• Demographic information
• Account credentials
• Communication preferences

Protected Health Information (PHI)

When you receive pharmacy services from us, we may collect:

• Prescription information
• Medication history
• Medical conditions
• Treatment information
• Allergies
• Physician information
• Laboratory information
• Clinical notes
• Insurance and reimbursement information
• Any information related to the provision of healthcare services

Protected Health Information is handled in accordance with HIPAA and applicable state privacy laws.

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Website interactions
• Cookie identifiers

This information helps us improve website functionality, security, user experience, and performance.

How We Use Information

We may use information to:

Provide Pharmacy Services

• Fill and manage prescriptions
• Process refills
• Coordinate patient care
• Communicate with providers
• Deliver medications
• Manage patient accounts

Healthcare Operations

• Quality improvement
• Accreditation requirements
• Compliance activities
• Clinical review
• Staff training
• Operational management

Payment Activities

• Process insurance claims
• Verify eligibility
• Collect payments
• Conduct billing activities

These activities are permitted under HIPAA without additional authorization when necessary for treatment, payment, and healthcare operations.

Website and Customer Experience

• Improve website functionality
• Respond to inquiries
• Provide customer support
• Analyze website usage
• Personalize content
• Improve services

Marketing Communications

• Educational content
• Health resources
• Wellness information
• Product updates
• Promotional communications
• Event announcements

You may unsubscribe from marketing communications at any time.

How We Share Information

We do not sell Protected Health Information.

We may share information as permitted or required by law.

Healthcare Providers

We may share information with physicians, practitioners, healthcare facilities, and healthcare professionals involved in your care.

Insurance Providers and Payors

We may share information necessary to:

• Verify coverage
• Process claims
• Obtain reimbursement
• Coordinate benefits

Service Providers

We may share information with trusted vendors who assist us with:

• Technology services
• Website hosting
• Data storage
• Analytics
• Communications
• Payment processing
• Shipping and fulfillment

When required, these vendors operate under Business Associate Agreements or contractual privacy obligations.

Legal Requirements

We may disclose information when required by:

• Court orders
• Subpoenas
• Regulatory investigations
• Law enforcement requests
• Public health requirements
• Government oversight agencies

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.

Your HIPAA Rights

If we maintain your Protected Health Information, you may have the right to:

Access

Request access to your health information.

Amend

Request corrections to inaccurate information.

Accounting of Disclosures

Request a list of certain disclosures made regarding your PHI.

Restrictions

Request restrictions on certain uses or disclosures.

Confidential Communications

Request communications through alternative means or locations.

Revoke Authorization

Withdraw previously granted authorizations, where applicable.

Receive a Copy of Our Notice of Privacy Practices

Request a paper or electronic copy at any time.

Certain rights may be subject to legal limitations.

Cookies and Tracking Technologies

Our website may use:

• Cookies
• Pixels
• Analytics technologies
• Session identifiers
• Similar tracking technologies

These technologies help us:

• Maintain website functionality
• Analyze traffic
• Improve performance
• Measure marketing effectiveness
• Enhance user experience

You may adjust browser settings to control cookie usage.

Analytics and Advertising

We may use analytics tools and advertising platforms to better understand website performance and user engagement.

These services may collect information regarding:

• Website visits
• User interactions
• Device characteristics
• Advertising performance

Where required by law, appropriate consent mechanisms will be provided.

Provider Portal and Patient Portal Security

If you access secure portions of our website, provider portals, patient portals, educational platforms, or mobile applications:

• You are responsible for maintaining the confidentiality of your login credentials.
• You should not share passwords or access credentials.
• You should immediately notify us of unauthorized account activity.

SMS and Email Communications

By providing your phone number or email address, you may receive communications related to:

• Prescription status
• Refill reminders
• Shipping notifications
• Provider communications
• Appointment reminders
• Educational content

Message and data rates may apply.

You may opt out of non-essential communications at any time.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect information from:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

While we strive to protect information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Retention of Information

We retain information as necessary to:

• Provide services
• Meet legal obligations
• Maintain healthcare records
• Resolve disputes
• Enforce agreements
• Comply with regulatory requirements

Retention periods may vary based on applicable laws and operational needs.

Children’s Privacy

Our website is not intended for children under the age of 13 without parental involvement.

We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for:

• Content
• Privacy practices
• Security practices

of third-party websites.

We encourage users to review the privacy policies of any website they visit.

State Privacy Rights

Residents of certain states may have additional privacy rights under applicable state laws.

Depending on your state of residence, you may have rights related to:

• Access
• Correction
• Deletion
• Data portability
• Opt-out rights
• Sensitive information processing

Requests will be handled in accordance with applicable law.

Breach Notification

In the event of a breach involving unsecured Protected Health Information, Pharmacy Solutions will provide notification as required under HIPAA and applicable state laws.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Changes become effective upon posting to this website.

The “Last Updated” date will reflect the most recent revision.

Contact Us

If you have questions regarding this Privacy Policy, your privacy rights, or our privacy practices, please contact:

Pharmacy Solutions
Privacy Officer
1921 West Pioneer Parkway
Arlington, Texas 76013

(800) 542-5767
(817) 274-0050

privacy@pharmacy.solutions

HIPAA Notice of Privacy Practices

Patients receiving pharmacy services from Pharmacy Solutions may also receive a separate HIPAA Notice of Privacy Practices that further explains how Protected Health Information may be used and disclosed and outlines additional patient rights under HIPAA. This Privacy Policy supplements, and does not replace, that Notice.