Online orders paid for with PayPal and returned to Pharmacy Solutions retail store will be refunded via merchandise credit for a future store purchase. Please contact Pharmacy Solutions of your return within 14 days of receiving your product to make a return. Products must be returned to the store within 30 days to receive a merchandise credit. We are unable to credit a PayPal account. We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at email@example.com and provide a picture of the damaged product or call us at 817-274-0050. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.